Are the products as good as other brands?

Every Situations model is fully tested by an independent testing lab to the highest industry standards including ANSI/BIFMA 5X.1 and California Technical Bulletins 116 and 117.

What are the terms of the warranty?

The warranty is extended to the original purchaser and requires proof of purchase (the original sales receipt).  All Situations chair have a “Limited 15 Year Warranty”.  However, not all parts and components are covered for 15 years.  Here is a breakout of the coverage:

15 Year:  Non-moving metal components or chair frame

10 Year:         Pneumatic cylinder (gaslift)

3 Year:         Upholstery (fabric, foam, leather, etc.)

5 Year:    All other components and parts not mentioned above

How should warranty claims be handled?

There is a variety of options.  The customer (or a store associate) can call one of the Situations Customer Service Center and request replacement parts.  These parts will be mailed directly to the customer.  The service center may request a copy of the receipt be faxed to them, prior to processing the claim.  This is the best way to resolve issues and should be used whenever possible.  Here are the correct numbers to call:

Manufacturer’s Registry No. (Located under the seat on the “Under Penalty of Law” tag)	Service Center Phone #	Hours of Operations
CA 35181 (RC) and CA 27829 (TW)	1-800-736-0599	9:00 AM – 5:00 PM  (CST)
CA 33813 (RC)	1-888-722-0810	9:00 AM – 5:00 PM  (PST)
PA 24935 (TW)	1-866-877-1889	10:00 AM – 4:00 PM  (EST)

It is very important to note that the part being ordered is from the correct supplier (SKUs are sometimes supplied by different factories and parts are not interchangeable).  The only way to be sure is to verify the manufacturer’s “Registry Number”.  This can be found under the seat on the “Under Penalty of Law” tag.